Alert Sentry - Frequently Asked Questions


Q. Who should have Alert Sentry?

    A. Parents, grandparents, or others who cherish their independence, the Alert Sentry provides year-round, 24-hour safety. You and your loved ones are more confident knowing that help is just the press of a button away.

Q. Who am I reaching when I push the Alert Sentry Emergency Button?

    A. Your signal for help is received within seconds at our Call Center where our trained staff are on hand 24 hours a day, seven days a week to respond to your needs.

Q. What type of information does the person receiving my signal have access to?

    A. Only information that you give to us. It may include any special instructions you provide us.

Q. Who will know I have a problem?

    A. Anyone you have asked us to call, such as emergency personnel, family, friends etc.

Q. Why is Alert Sentry better than dialing 911 or the operator?

    A. Because you can't always get to the telephone. Just press the button and the Alert Sentry Call Center will respond to your needs and get you the help required.

Q. How far from the Alert Sentry Main Console can I be and still signal for help?

    A. Our remote buttons allow instant access to the system typically from anywhere in your home. Even in the bath or shower. It is important that you test the system during the set up to ensure the system works throughout.

Q. How is the Alert Sentry installed in my home?

    A. The system is designed for you to install. The Alert Sentry package consists of equipment that works with your existing telephone line. No cable or internet connection is needed and no installation call needs arranging.

Q. How does Alert Sentry protect me if I fall in my bathtub or shower?

    A. Our pendants should be used in the shower or tub.

Q. What if I move?

    A. If you move, your Alert Sentry equipment can move with you and be reconnected anywhere in the U.S.

Q. Can I have Alert Sentry installed at my parents' home or give it as a gift and have it billed to me?

    A. Yes.

Q. Can I use my VISA or MasterCard to pay for Alert Sentry?

    A. Yes.

Q. Who can I talk to for more information or to sign up for Alert Sentry?

    A. Simply call 877-ALERT99 (877-253-7899)

Q. I'm fine on my own. Why would I want Alert Sentry?

    A. We hope that you never need to use us, but if you do you'll be glad we're here for you. It's reassuring to know that if you need it, help will be on the way in a matter of minutes even if you can't move or speak.

Q. Why do I need Alert Sentry? My daughter visits me everyday.

    A. Your daughter will feel safer knowing that you can get help even when she's not there.

Q. Is there a lot of equipment involved?

    A. No. Just a simple system consisting of your Emergency Pendant Button and the Main Console attached to your telephone line.

Q. What if I press the Button by mistake?

    A. Don't worry if you accidentally press the Button. You have a couple of options. First you can press the reset button on the Main Console and if that isn't feasible you can simply let the Call Center operator know everything is ok when they come on the speaker.

Q. Will Alert Sentry affect my telephone service?

    A. No. Alert Sentry has no affect on your phone service. It uses the phone line only when you call for help.

Q. How close to the console do I need to be in order to be heard?

    A. The system we use has a very sensitive microphone that in the average home we can usually speak with you regardless of what room of the house you are in. However, please understand that we have had people in the very room where the system is located who were unable to speak. Perhaps because of a heart attack, stroke, or choking on something. In that case, we immediately dispatch local paramedics to your house.

Q. Does the system work outside?

    A. Yes. If you should have a problem outside the house, and you have tested the system during the initial setup, the system will still work. However, we are not going to be able to speak with you because you are outside, but we will know you are in trouble and we will dispatch emergency personnel to your house. PLEASE NOTE: The range of the pendant can be affected by several different factors including, but not limited too, new construction, vehicles, distance from the Main Console, etc. You need to test the range of your system to know your coverage. We recommend that you test the system weekly.

Q. What happens if my electricity goes out?

    A. The system has a battery back-up that will operate the unit for up to 22 hours after an electrical outage. When power is restored the battery recharges, so it is ready for any additional power outage.

Q. How will the paramedics get into my home?

    A. You can hide a key outside or you can purchase an Alert Sentry lock box and we will give the combination to rescue at the time of the emergency. This can assist rescue in gaining entry without cracking a window or jimmying a lock on the door.

Q. How big is the Pendant and Console?

    A. The Console is about the size of your average telephone answering machine and sits easily on any table. The Pendant is very lightweight, less than an ounce, and not cumbersome in any way.

Q. Is the Pendant difficult to push?

    A. The Pendant Button is designed to prevent accidental activations. Should you inadvertently activate the system you can either push the Reset Button on the main console or simply tell the Alert Sentry operator that there is no emergency.

Q. How do I plug it in? Do I lose my telephone jack?

    A. You just simply plug the system in to any AC outlet and telephone jack. If you had a phone in that jack we provide you an extra jack on the unit to plug that phone into.

Q. How long does it take to get a response after I press my pendant?

    A. About 35-45 seconds later, our central station will begin to have a two way conversation with you.

Q. If something should ever go wrong with my Alert Sentry System, how do I get it fixed?

    A. If this should happen, simply call our toll free number 877-ALERT99 (877-253-7899) and we will attempt to troubleshoot the problem with you over the phone. If for some reason, we cannot resolve the problem over the phone, we will send you a replacement unit at no charge providing your account is current and in good standing.

Q. Can I update and change information after I set up the system?

    A. Of course! Just give us a call letting us know what you wish to change.

Q. I want this for my Mom AND Dad, do I have to pay two monitoring fees?

    A. No, the monitoring fee remains $29.95/month. There is a one time fee of $39.95 for an extra Pendant.

Q. What happens if I cannot talk or respond to you after I press my Pendant?

    A. If we are unable to speak with you, we would immediately call paramedics and dispatch rescue to your house.

Q. How do I receive the alarm?

    A. We ship the system according to you're instructions. Either standard delivery, 3-7 days for $9.95, or if you would like to receive the system quicker you can upgrade to either next, second, or third business day.

Q. Must I sign a long term agreement?

    A. No. We do not have a long term agreement. We have a 90 day minimum after which you can cancel anytime.